Embarkation Procedure Passengers must report at the embarkation port for check-in half an hour before departure time. Tickets cancellation Up to 14 days before departure date: 100% refund on tickets value. Up to 7 days before departure date: 75% refund on tickets value. Up to 24 hours before departure date: 50% refund on tickets value. Cancellations made in less than 24 hours before departure are not entitled to a refund.

Alternatively:
There is a choice of changing the tickets into Open Dated tickets in order for them to be used for another trip.

Tickets Loss
In case of ticket loss, passenger should purchase a new one in order to sail and report such loss to the travel agency or to the shipping company, mentioning the departure date, the route and the number of the lost ticket as well as the number of the new one (photocopy). In case that it is proved that the ticket has not traveled, after a thorough search within the companys files and within 1 month from the trips date, then the passenger is entitled to a new ticket of the same amount.

Passengers Name List
The shipping company has the obligation to keep a passengers name list at any voyage, for safety reasons. For the purposes of such registration, tickets should be issued in the name of each passenger and should especially include:

PASSENGERS FIRST AND LAST NAME
GENDER: MALE / FEMALE
AGE: ADULT-CHILD-INFANT

When reserving a ticket (either online or at a travel agent), the passenger must provide full details of his / her ID, telephone number and e-mail in order to be noticed and informed by the company in the case of any delay or cancellation of the itinerary.

The passenger must also check that the details printed on the ticket are correct (date, time, itinerary, vessels name, ID details, etc.) and not to accept any ticket in the case something is wrongly printed.
 Upon ticket reservation travel agents must be informed if a person with SPECIAL NEEDS will be traveling,